Meru Cabs is one of the supposedly better managed cab services in Bangalore. They started business here when the new airport (BIAL) was commissioned, and have since then expanded from providing only Airport Pickup/Drops to general, intracity services. In fact, their advertisements (primarily on FM radio) focus on their availability after a late night party, or when you want to go somewhere in the city etc. They have their byline as “Rely on us”, and they did a great job living upto this – until recently.
Unfortunately, over the past few months they have been disturbingly unreliable. Couple of incidents where the cab was booked, and right before the reporting time, they canceled the booking and were not able to send a cab. This despite booking it 12 hours back !
Interestingly, each time the blame was put on “technical errors” or “system issues”, so much so that they claimed to be unable to talk to the drivers when the system was down. Haven’t heard of such advanced technology being used in India, where no offline record of driver details etc are kept
Not sure how their competitor Easycabs is in this regard – haven’t used them as much as Meru. Other friends have had the opposite experience though – good for them
I think that with the price premium they charge diminishing (Local guys also charge 13/- per km, they charge 15/- as compared to a 5/- difference earlier), their services have taken a hit. Or maybe with the recession being over, their demand has increased more than their supply. In any case, its their brand which is going to eventually take a hit, as they are completely contradicting their stated USP.
Bottomline is, they can’t be relied upon 100% to send a cab when you need it, so better be careful and have other options in mind .