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Ordering Products

Ordering Products

Ordering Products

Cisco Systems provides two programs for ordering products, standard and express. The standard program delivers all Cisco products on a worldwide basis. The Cisco Systems Express program quickly delivers selected products within the United States and Canada.

This chapter contains the following sections:


Standard Program

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The standard program supports all Cisco Systems products. Cisco employs a direct sales force in the United States and Canada, as well as a network of international distributors to provide products worldwide. We strive to deliver products with a two- to four-week turnaround. Some ordering times may be longer than four weeks, depending on availability and demand.

Contact your sales representative for information. Your sales representative will fill out an order form for the products you want. For your convenience, listings of Cisco worldwide sales offices and headquarters and United States regional offices are included at the end of this chapter.


Cisco Systems Express Program

To meet the needs for a rapidly growing and changing internetwork environment, Cisco Systems provides the Cisco Systems Express program for United States and Canadian customers. This program provides direct-to-factory ordering of frequently used accessories including cables, interfaces, rack-mount kits, and appliques. By taking advantage of this streamlined ordering system, installation projects stay on track, and employee productivity never wanes.

To meet your diverse needs, Cisco Express incorporates two components: Standard Express and Premium Express. Standard Express offers direct-to-factory ordering of most Cisco accessories. Premium Express ensures next-day delivery of the most frequently required Cisco accessories.

Note that the following products cannot be ordered through Cisco Express:

As the Cisco Systems Express program evolves, additional products and services will be added.


Standard Express

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Standard Express provides fast, easy, direct ordering for most Cisco accessories. If you need quick turnaround on Cisco accessories, Standard Express is the program to use. The Standard Express program incorporates these features:


Premium Express

Premium Express guarantees same-day or next-day service. This method is designed for customers who require immediate delivery of common Cisco accessory products. Features of the Premium Express program include the following:

Order by noon Pacific time, and Cisco will ship your order the same day. Order products after noon Pacific time, and Cisco will ship them the following business day.

Premium Express lets you order the most commonly requested Cisco accessories. Orders are limited to $50,000, are subject to product availability, and include a special service fee. The service fee will be rescinded on all orders that fail to ship within the agreed-upon time.


Ordering Express Products

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The easiest way to order through Express is to pick up your credit card and use the phone. Call us at 800 553-NETS. Additional details follow:

Sorry, Cisco Systems does not accept COD orders.

After we receive your order information, a Cisco Systems customer service representative will finalize it as follows:


Note For orders paid by check, the check must clear before the guaranteed time frame begins.

For additional information about Express services, products, and pricing, refer to Cisco Connection Online (CCO). Prices are subject to change without notice.


Order Forms

When you fill out an order form, be sure to include the following information:

For your convenience, we have filled out two sample order forms using Cisco 4000 series products. In the first form, the products are ordered with Standard Express using a purchase order. In the second form, the same products are ordered with Premium Express (note the Express rush handling fee) and a credit card. The last form is blank; you can duplicate this form and use it for your order.

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Cisco Systems Worldwide Offices

Cisco Systems has more than 125 sales offices worldwide. To contact your local account representative, call Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

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Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
World Wide Web URL:
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Intercontinental and Latin American Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-7660
Fax: 408 526-4646
European Headquarters
Cisco Systems Europe s.a.r.l.
Parc Evolic - Batiment L1/L2
16, Avenue du Quebec
BP 706 - Villebon
91961 Courtaboeuf Cedex
France
Tel: 33 1 6918 61 00
Fax: 33 1 6928 83 26
Japanese Headquarters
Nihon Cisco Systems K.K.
Seito Kaikan 4F
5, Sanbancho, Chiyoda-ku
Tokyo 102
Japan
Tel: 81 3 5211 2800
Fax: 81 3 5211 2810


Europe, Middle East, and South Africa

Austria
Cisco Systems Austria GmbH
World Trade Center
A-1300 Vienna Airport
Austria
Tel: 43 1 7007 6256
Fax: 43 1 7007 6027
Belgium
Cisco Systems Brussels
Complex Antares
71 Avenue des Pleiades
1200 Brussels
Belgium
Tel: 32 2 778 42 00
Fax: 32 2 778 43 00
Denmark
Cisco Systems
Larsbjoernsstraede 3
Dk-1454 Copenhagen K
Denmark
Tel: 45 33 37 71 57
Fax: 45 33 37 71 53
Finland
Cisco Systems
Maistraatinportti 2A
FIN-00240 Helsinki
Finland
Tel: 358 1594 3090
Fax: 358 1594 3093
Germany
Cisco Systems GmbH
Max-Planck-Strasse 7, 3rd Floor
85716 Unterschleissheim
Germany
Tel: 49 89 32 15070
Fax: 49 89 32 150710

Ireland
Cisco Systems Ltd.
Europa House, 4th Floor
Harcourt Street
Dublin 2
Ireland
Tel: 35 3 1 475 4244
Fax: 35 3 1 475 4778
Italy
Cisco Systems Italy Srl
Centro Direzionale Milano Oltre
Palazzo Raffaello Scala B 4P
Via Cassanese 224
20090 Segrate (MI)
Italy
Tel: 39 2 26 97 31
Fax: 39 2 26 92 9006
The Netherlands
Cisco Systems
Stephensonweg 6
4207 HB Gorinchem
The Netherlands
Tel: 31 183 622 988
Fax: 31 183 622 404
Norway
Cisco Systems
Holmens Gate 4
N-0250 Oslo
Norway
Tel: 47 22 83 06 31
Fax: 47 22 83 22 12
Portugal
Cisco Systems Portugal
Avda. da Liberdade 114-134
1250 Lisboa
Portugal
Tel: 351 1 340 45 31/2
Fax: 351 1 340 45 75
South Africa
Cisco Systems South Africa
Meintjie Parker House
Ground Floor, North Wing
328 Rivonia Blvd.
Rivonia, Gauteng
South Africa
Tel: 27 11 807 4444
Fax: 27 11 807 4447
Spain
Cisco Systems Spain
Avenida de Burgos, 17 Pl. 11
Edificio Triada II
28036 Madrid
Spain
Tel: 34 1 383 2178
Fax: 34 1 383 8008
Sweden
Cisco Systems AB
Arstaangsvagen 13
117 60 Stockholm
Sweden
Tel: 46 8 681 41 60
Fax: 46 8 19 04 24
Switzerland
Cisco Systems Switzerland
Grossrietstrasse 7
CH-8606 Naenikon/ZH
Switzerland
Tel: 41 1 905 20 50
Fax: 41 1 941 50 60
United Arab Emirates
Cisco Systems (Middle East)
PO Box 26095
City Tower 2
Sheik Zayed Road
Dubai, UAE
Tel: 971 4 318 788
Fax: 971 4 313 681
United Kingdom
Cisco Systems Ltd.
4 New Square
Bedfont Lakes
Feltham, Middlesex TW14 8HA
UK
Tel: 44 1 81 818 1400
Fax: 44 1 81 893 2824


Intercontinental

Argentina
Cisco Systems Argentina
Cerrito 1054, Piso 9
(1010) Buenos Aires
Argentina
Tel: 54 1 811 7526
Fax: 54 1 811 7495
Australia
Cisco Systems Australia Pty Ltd
Level 17
99 Walker Street
North Sydney NSW 2060
Australia
Tel: 61 2 9935 4100
Fax: 61 2 9957 4077
Brazil
Cisco Systems Do Brasil
Rua Helena 218, 10th Floor
Cj 1004-1005 Vila Olimpia
Sao Paulo, SP CEP 04552-050
Brazil
Tel/Fax: 55 11 822 6095
Tel/Fax: 55 11 822 6396
Canada
Cisco Systems Canada Limited
150 King Street West
Suite 1707
Toronto, Ontario M5H 1J9
Canada
Tel: 416 217-8000
Fax: 416 217-8099
Central America / Caribbean
Cisco Systems, Inc.
790 NW 107th Avenue, Suite 102
Miami, Florida 33172
USA
Tel: 305 228-1200
Fax: 305 222-8456
China, PRC
Cisco Systems (HK) Ltd
Beijing Office
Room 821/822, Jing Guang Centre
Hu Jia Lou, Chao Yang Qu
Beijing 100020
China, PRC
Tel: 86 10 501 8888 x821/822
Fax: 86 10 501 4531
Colombia
Cisco Systems Colombia
Cra. 18 #86A-14
Bogota
Colombia
Tel: 57 1 296 0067
Fax: 57 1 616 3030

Hong Kong
Cisco Systems (HK) Ltd
Suite 1009, Great Eagle Centre
23 Harbour Road
Wanchai
Hong Kong
Tel: 852 2583 9110
Fax: 852 2824 9528
India
Cisco Systems (HK) Ltd
New Delhi Liaison Office
Suite 119, Hyatt Regency Delhi
Bhikaiji Cama Place, Ring Road
New Delhi 110 066
India
Tel: 91 11 688 1234 x119
Fax: 91 11 611 7688
Indonesia
Cisco Systems, (HK) Ltd
Level 12, Wisma Bank Dharmala, JI
Jenderal Sudirman Kav. 28
Jakarta Selatan 12910
Indonesia
Tel: 62 21 523 9132
Fax: 62 21 523 9259
Korea
Cisco Systems Korea
Samik Rabidol Building 5th floor
720-2 Yuksam-2-dong, Gangnam-ku
Seoul, 135-082
Korea
Tel: 82 2 3453 0850
Fax: 82 2 3453 0851
Malaysia
Cisco Systems (HK) Ltd
Kuala Lumpur Office
Level 5, Wisma Goldhill
67 Jalan Raja Chulan
50200 Kuala Lumpur
Malaysia
Tel: 60 3 236 5147
Fax: 60 3 236 5146
Mexico
Cisco Systems de México, S.A. de C.V.
Ave. Ejecito Nacional No. 926
3er Piso
Col. Polanco C.P. 11560
Mexico D.F.
Tel: 52 5 328 7600
Fax: 52 5 328 7699
New Zealand
Cisco Systems New Zealand
Level 16, ASB Bank Centre
135 Albert Street
PO. Box 6624
Auckland
New Zealand
Tel: 64 9 358 3776
Fax: 64 9 358 4442
Philippines
Cisco Systems Manila Office
The Executive Tower Centre
Room 9, 24/F, Pacific Star Building
cor. Buendia Street, Makati Avenue
Makati City
Philippines
Tel: 632 892 4476
Fax: 632 811 5998
Singapore
Cisco Systems (USA) Pte Ltd
501 Orchard Road, #04-11
Lane Crawford Place
Singapore 238880
Tel: 65 738 5535
Fax: 65 738 2202
Taiwan, ROC
Cisco Systems (HK) Ltd
Taipei Office
4F, 25 Tunhua South Road, Section 1
Taipei
Taiwan, ROC
Tel: 88 62 577 4352
Fax: 88 62 577 0248
Thailand
Cisco Systems (HK) Ltd
7th Floor, The Park Place Building
231 Sarasin Road, Pathumwan
Bangkok 10330
Thailand
Tel: 662 253 5315
Fax: 662 253 8440
Venezuela
Cisco Venezuela
Calle Bajada de Los Curtidores
Qta. Jakaranda - Alto Hatillo
Caracas
Venezuela
Tel/Fax: 58 2 963 6140


United States

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Central Operations
5800 Lombardo Center
Suite 160
Cleveland, OH 44131
Tel: 216 520-1720
Fax: 216 328-2102
Eastern Operations
1160 West Swedesford Road
Suite 100
Berwyn, PA 19312
Tel: 610 695-6000
Fax: 610 695-6006
Federal Operations
1875 Campus Commons Drive
Suite 305
Reston, VA 22091
Tel: 703 715-4000
Fax: 703 715-4004
Northeastern Operations
One Penn Plaza
Suite 3501
New York, NY 10119
Tel: 212 330-8500
Fax: 212 330-8505
Northern Operations
8009 34th Avenue South
Suite 1550
Bloomington, MN 55425
Tel: 612 851-8300
Fax: 612 851-8311
Service Provider Operations (Telecommunications)
111 Deerwood Road
Suite 200
San Ramon, CA 94583
Tel: 510 855-4800
Fax: 510 855-4896
Southwestern Operations
14160 Dallas Parkway
Suite 400
Dallas, TX 75240
Tel: 214 774-3300
Fax: 214 774-3344
Western Operations
2755 Campus Drive
Suite 205
San Mateo, CA 94403
Tel: 415 377-5600
Fax: 415 377-5699

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